Complaints Procedures

Complaints Procedures

Making a Complaint

We constantly strive to provide our clients with excellent customer service and always welcome their views. We are committed to dealing with all complaints efficiently, effectively and fairly.

Our complaints handling procedures set out the process we will follow should you have reason to complain. These procedures follow the requirements and guidance of our regulator, the FCA.

A complaint can be made in writing, by telephone or in person.

Complaints should be directed to your usual Forum Insurance contact in the first instance. Alternatively, you can address your complaint to:

Barry Mamtora

Forum Insurance 

SAI MAA HOUSE

HARROW HA2 0EY

Tel: 020 8909 2899

Email: info@foruminsurance.com

If you are unhappy with our resolution to your complaint, you may be eligible to refer your complaint to Lloyd’s of London (Lloyd’s policyholders only) and/or the Financial Ombudsman Service.

Lloyd’s of London

Complaints

One Lime Street

London EC3M 7HA

Tel: 020 7327 5693

Email: complaints@lloyds.com

Further information can be found at www.lloyds.com/complaints

The Financial Ombudsman Service (FOS)

Exchange Tower

London E14 9SR

Tel: 0800 023 4 567

Email: complaint.info@financial-ombudsman.org.uk

Further information can be found on the Financial Ombudsman Service website.

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